Refund policy

Overview

We hope you are 100% satisfied with your RyanHouseCandles.com purchase. If for any reason you are not completely satisfied, Ryan House Candles offers a refund or exchange on unopened and unused, full-priced items within 30 days after your purchase date.

Damages

If upon arrival, any part of your order is damaged, please email customers@ryanhousecandles.com as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by Ryan House Candles within 30 days of the purchase date. Please note: Once product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper handling.

Sale Items

All sale products are final sale and are not eligible for returns or exchanges. Online discounts and promotional codes cannot be combined with sale items. 

Gift Cards

Gift cards are final sale and not eligible for returns or exchanges.

Bulk Orders

Bulk orders that have been pre-approved are made to order and are final sale. Bulk Orders are not eligible for returns or exchanges. Bulk discounts are not valid on sale items.

Further Questions?

Contact our customer care:
Monday through Friday between the hours of 9:00 AM - 5:00 PM CST
Phone: 682-380-7265
Email: customers@ryanhousecandles.com